COVID-19 Update


Willis Towers Watson is closely monitoring the spread of COVID-19 and are working hard to mitigate the impact of the pandemic on the service you receive at this challenging time.

As part of these plans, they have taken steps to change working arrangements for our Admin and Contact Centre teams to ensure that in the event of any public health concern, which may potentially lead to a high rate of colleague absence, they will be able to focus available resource on critical processes.

To minimise the impact of the current situation on pension scheme members, they are prioritising bereavements, payments and investment related transactions.

Please be assured that your enquiry will be logged and tracked, but please be patient as delays will occur if your enquiry is one of those that cannot be given priority. We would be very grateful if you could please continue to make full use of the information available online as much as possible and please refrain from chasing for an update; WTW will respond to your request as soon as they can.

We strongly encourage you to update your details in ePA with your personal e-mail address if at all possible. We continue to monitor the situation very closely and as things evolve, we will keep you updated.