Digital communications — fact or fiction?


We'd like to encourage you, if it’s practical, to adopt digital communications. We can then provide you with more targeted content directly to your chosen devices.

Below we look at some of the common views around digital communications and consider which of these are actually true...

1. Digital communications aren’t secure

Not true — digital communications can be more secure than sending information through the post. We use encryption to keep your information safe from hackers. Having a secure website is important to us and we continue to make sure this is the case. Our digital communications are always sent in a secure way.

2. Digital communications save money

True — it’s more cost-effective to contact members electronically and remember - these savings will go towards tailoring more personalised communications about topics that affect YOU and allows us to tell you key messages at the right time.

3. Digital communications are better for the planet

True — although the paper we use in our communications is produced from sustainable sources, it would be even better for the environment not to send paper communications at all.

4. Digital communications don’t work for those with disabilities

Not true — digital communications can take several forms. Having accessible communications, including this website is crucial to us. We're exploring how we can use audio and new screen technology to make the communications experience a rewarding one for us all.

5. Registering for digital communications is easy

True — all you need to do to register for digital communications is to follow these simple steps: log in using your personal details, if you’ve forgotten your details or haven’t registered before, ‘use the Account Recovery Service’ link and then follow the on-screen instructions.

You’ll need to provide us with some personal information so we can check your identity against the details we hold for you on our records - this helps us maintain the security on the website. So, make sure you have your passport or driving license to hand.

If you need help, you can contact the Plan’s Administrator using the details here.